I use quite a bit and 3 times in a row my results were: Nothing with my internet has changed, the only difference is the 13 Pros now instead of the 12 Pros. It happens on my wife’s device too when FaceTiming outside the house. I’ve never had this issue before the 13 Pro, FaceTime has always worked perfectly for my on my previous phones. If I try FaceTiming my mother or sister who live 10-15 minutes away from me, I can see them perfectly but to them, I freeze up and then they can only see a symbol with an exclamation point in it. Even turning wifi off on one device and leaving it on the other, no issues. People can hear you but the video drops out with a poor network icon?Ĭlick to expand.So when I FaceTime someone else in my household on the same wifi, it works perfectly fine. If it works fine then its the network, if its still an issue its the device or something in particular about your network. If you have another Apple device you can FaceTime yourself (make sure to mute both device to avoid feedback). If possible try FaceTiming someone in your house. Its unlikely I could maintain a FaceTime call to someone in japan even though my internet is great and theirs could be too.its just too much data hopping. If I enter a Japanese server my download speed is 140mbps and more importantly it has 600-700ms ping latency 60 jitter. For example I have 800mbps internet, if I use speedtest to a local sever its very near that with a 14ms ping 0 jitter. The more server hopping your data has to do the longer it will take (increased latency) and the lower the capacity will be (bandwidth). FaceTime is a peer to peer connection, two people with great internet could have lousy video conferencing because somewhere between them the network isn't good.Ģ00mbps is max bandwidth, not your minimum btw. Its not about your internet with video conferencing. Even make sure no QoS things are going, streaming services like netflix, gaming, etc just for testing purposes.Ĭlick to expand.People can hear you but the video drops out with a poor network icon? Like someone else using FaceTime/Zoom/Whatsapp/etc. Since FaceTime is likely RTP (Real time Transport Protocol) make sure nothing else is going on with your network. Make sure they are open if you are capable.Ī hamfisted approach would just be putting your iPhone outside of your routers security temporarily for testing (DMZ). Since the video is real time there isn't a way to "buffer" the video, data is just dropped.įacetime will also need access to the following ports. High ping (latency) with high jitter will lead to exactly what you are describing. Ping and jitter are really important because ping is the delay, jitter is the variances in that delay. Post the results including ping and jitter. Connect via wifi and change the server to a server more local to your friend in that other country (if one exist). Personally I've always found FaceTime to favor quality a bit too much resulting in poor performance.ĭownload the app if you don't already have it. This would result in a reduction in video quality that MIGHT go unnoticed however it also inadvertently would increase network performance. Click to expand.Depending on cellular network protocol (LTE, 5G) and cellular provider your FaceTime video calls can be throttled to a certain extent.
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